Returns & Refunds

DOZZ RETURN & EXCHANGE POLICY

At DOZZ, we value customer satisfaction and stand by the quality of our products. If you need to return an item, please review our policy below:

1. RETURN CONDITIONS

  • Items must be returned within 14 days of delivery.

  • The product must be unworn, unwashed, and in its original packaging with tags attached.

  • Discounted items cannot be returned.

  • Returns are only accepted for manufacturing defects or incorrect items.

  • The original shipping cost is non-refundable.

2. HOW TO RETURN AN ITEM

  1. Contact our support team at [your email/contact] with your order number and reason for return.

  2. Once approved, you will receive instructions for the return shipment.

  3. Pack the item securely and ship it back within 5 days of approval.

  4. Once received and inspected, refunds will be processed within 5-7 business days to the original payment method.

3. EXCHANGES

  • Exchanges are available only for defective or incorrect items.

  • If you need a different size or color, place a new order and return the unwanted item.

4. CUSTOMS & DUTIES

  • International orders may be subject to customs fees and duties, which are the responsibility of the buyer.

5. GENERAL CONDITIONS

  • DOZZ reserves the right to deny a return if the product does not meet the return conditions.

  • We are not responsible for lost or damaged returns during transit; consider using a tracked shipping method.

For further assistance, contact our team at dozzofficiall@gmail.com.